Privacy Policy

Introduction & Overview

Prowll is committed to protecting your privacy and ensuring your personal data is handled securely and transparently. This Privacy Policy explains how we collect, use, disclose, and protect your data when you visit our website, use our mobile app, or otherwise interact with our services. By using our services, you agree to the practices described here.

This policy applies to all data we gather from you, whether through our website, mobile apps, or related services.

Effective Date: Sunday Aug 17 2025

Last Updated: Sunday Aug 17 2025

Our Commitment

We respect your privacy rights and are committed to complying with applicable data privacy laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), Canadian PIPEDA, and other relevant legislation. We aim to provide clarity on how your data is used and the choices available to you.

Quick Summary

  • We collect data directly from you, automatically through your interactions, and from trusted third parties.
  • We use this data to provide, improve, and personalize our services.
  • You have control over your data, including rights to access, correct, delete, and opt-out.
  • We implement robust security measures to protect your information.

For more information or questions, contact us at: prowll417@gmail.com.

1. Information We Collect

Personal Information

When you interact with Prowll, you may voluntarily provide:

  • Account Registration: Your full name, email address, password, and login credentials.
  • Contact Details: Phone number, billing address, shipping address.
  • Payment Data: Payment card details are handled securely via third-party providers (see Security section).
  • Profile Preferences: Language choice, communication preferences, profile settings.
  • Other Information: Any additional data you choose to share.

Automatically Collected Information

We collect technical and usage data automatically:

  • Device Information: IP address, device type, operating system, browser version.
  • Usage Data: Pages visited, time spent on pages, clicks, navigation paths.
  • Cookies & Trackers: Data from cookies, web beacons, and similar technologies.
  • Location Data: If enabled, approximate geographic location based on IP or device GPS.

Information from Third Parties

We may obtain data from:

  • Social Media Logins: Data from third-party login services (e.g., Facebook, Google).
  • Marketing & Analytics Partners: Data shared from advertising networks, analytics tools.

2. How We Use Your Information

Primary Business Purposes

We process your data primarily to:

  • Process and fulfill orders: Including payment processing, order tracking, and delivery.
  • Provide customer support: Responding to inquiries, troubleshooting, and account management.
  • Manage your account: Registration, login, preferences, and security.
  • Prevent fraud and ensure security: Detecting suspicious activity, verifying transactions.

Marketing & Communications

With your consent or as permitted by law, we may use your data to:

  • Send email newsletters, updates, and promotional messages.
  • Offer personalized recommendations based on your shopping or browsing behavior.
  • Engage with you on social media platforms.
  • Conduct promotional campaigns and special offers, including targeted advertising.

Business Operations

We utilize your data to:

  • Improve our website, mobile apps, and services.
  • Perform analytics and monitor performance.
  • Strengthen security measures and detect malicious activity.
  • Ensure compliance with legal obligations and resolve disputes.

3. Legal Basis for Processing (GDPR)

Under the GDPR, we process your data based on the following legal grounds:

  • Contractual necessity: To provide requested products and services.
  • Consent: When you have given explicit permission (e.g., marketing communications).
  • Legitimate interests: For improving our offerings, security, and business operations.
  • Legal obligation: To comply with applicable laws and regulations.
  • Vital interests: To protect your life or physical safety in urgent situations.

You have rights related to your data processed on these bases, detailed later in this policy.

4. Information Sharing & Disclosure

Service Providers & Partners

We may share your data with trusted third parties to perform business functions, including:

  • Payment processors: Stripe, PayPal, or other financial gateways.
  • Shipping & logistics providers: For order delivery and tracking.
  • Marketing platforms: Email platforms like Mailchimp or marketing automation tools.
  • Customer support services: Helpdesk platforms.
  • Analytics providers: Google Analytics and similar services to monitor website performance.

Business Transfers

In the event of a merger, acquisition, or sale of assets:

  • Your data may be transferred to a successor entity or buyer.
  • We will notify you if such a transfer occurs.

Legal Requirements

We may disclose your data to:

  • Law enforcement agencies upon lawful request.
  • Courts and legal authorities.
  • Regulatory bodies to comply with legal obligations.
  • To protect us, your safety, or prevent fraud.

5. Cookies & Tracking Technologies

  • Types of cookies used:
    • Essential: Needed for website operation.
    • Functional: Enhance user experience.
    • Analytics: Gather usage data.
    • Marketing: Targeted advertising.
  • Third-party cookies: From advertising partners or social media plugins.
  • Cookie management: You can control cookies through your browser settings and cookie consent options provided by our site.
  • Do Not Track (DNT): We respect browser DNT signals where applicable.
  • Local/session storage: Used for session management and storing user preferences.

6. Data Retention & Storage

  • Data retention periods depend on the type of data and purpose.
  • Customer account data is retained until account closure unless legal obligations require longer retention.
  • Usage and analytics data are stored for a period consistent with legal or operational needs, after which it is anonymized or deleted.
  • Backup copies are kept securely and regularly reviewed.
  • You may request account deletion, after which your data will be securely erased or anonymized.

7. Data Security & Protection

  • We deploy technical safeguards like encryption (SSL/TLS), firewalls, and intrusion detection.
  • Administrative controls include access management and periodic security training.
  • Physical security measures limit access to our data centers.
  • Employees and contractors sign confidentiality agreements.
  • In case of a data breach, we follow notification procedures compliant with laws.
  • Regular security assessments are performed, including third-party audits.

8. Your Privacy Rights

Depending on your location, you have the following rights:

  • Access: Request a copy of your personal data.
  • Correction: Update or correct inaccurate or incomplete data.
  • Deletion: Request erasure of your data ("Right to be Forgotten").
  • Data Portability: Get your data in a portable, structured format.
  • Objection: Object to certain data processing activities, such as profiling.
  • Restriction: Limit processing in specific circumstances.
  • Consent Withdrawal: Revoke consent at any time where processing is based on consent.

To exercise these rights, contact us at: prowll417@gmail.com.

9. Regional Privacy Laws

GDPR (European Union)

  • Rights to access, rectify, delete, and port data.
  • You can lodge complaints with your local supervisory authority.

CCPA (California)

  • Your Rights: To know what personal data we collect, request deletion, and opt-out of the sale of your data.
  • Categories of Data Collected: Names, contact info, browsing history, purchase history, payment info, and more.
  • Sale of Data: We do not sell your personal data. If we change this, we will inform you and give an opt-out option.
  • How to Exercise Rights: Submit a request via prowll417@gmail.com. We may verify your identity through multiple steps.

Other Laws

  • PIPEDA (Canada): Ensures fair collection, use, and disclosure of personal data with your consent.
  • State-Specific Laws: Other U.S. state laws may apply, ensuring additional privacy protections.
  • International Data Transfers: When transferring data across borders, we comply with adequacy frameworks, standard contractual clauses, or other safeguards.

10. Children’s Privacy

  • Our services are not directed to children under 13 (or 16, depending on jurisdiction).
  • We do not knowingly collect personal data from minors without parental consent.
  • If we learn that we have collected data from a child without verification of age, we will delete it.
  • If you are a parent or guardian and believe your child has provided data, contact us to request deletion.

11. International Data Transfers

  • We transfer data to countries with adequate legal protections or through contractual agreements.
  • Examples include Standard Contractual Clauses approved by authorities.
  • You consent to international transfers when using our services if your location is outside our primary jurisdictions.

12. Marketing & Communications

  • You may subscribe to our email list or SMS marketing, with the option to unsubscribe at any time.
  • Marketing emails include an unsubscribe link for easy opt-out.
  • We may personalize content based on your preferences but do not share your data with third-party marketers without consent.
  • Social media advertising: You may see targeted ads based on your interactions.

13. Third-Party Services & Links

  • Our website may include links to third-party sites; we are not responsible for their privacy practices.
  • External services like social networks, analytics, and payment providers have their own privacy policies.
  • Be aware that third-party interactions are outside our control.

14. Privacy Policy Updates

  • We will notify you of significant changes via email or prominent notice on our platforms.
  • Updates are effective upon publication; continued use of our services constitutes acceptance.
  • You can review previous versions in our archive section for transparency.

15. Contact & Complaints

  • For privacy inquiries, data rights requests, or concerns, contact us at: prowll417@gmail.com.
  • If you believe your privacy rights have been violated, you may file a complaint with relevant authorities (e.g., GDPR Supervisory Authority or CCPA enforcement agency).
  • We aim to respond promptly, typically within 30 days.

16. Frequently Asked Questions (FAQ)

Q1: How do I delete my account?
A: Contact us at [CONTACT EMAIL], and we will guide you through the process.

Q2: Can I opt out of marketing emails?
A: Yes, every marketing email includes an unsubscribe link. Click to stop receiving promotional messages.

Q3: Does Prowll sell or share my data?
A: No. We do not sell or share your personal data with third parties for marketing or other commercial purposes.

Q4: How is my data protected?
A: We employ encryption, secure servers, access controls, and regular security assessments.

Q5: What rights do I have if I’m in the EU?
A: You can access, correct, delete, and restrict your data, and withdraw consent at any time.

Q6: What about children’s privacy?
A: Our services are not targeted to minors, and we do not knowingly collect data from children under applicable age limits.

17. Glossary of Terms

Personal Data: Any information relating to an identified or identifiable individual.
Processing: Any operation performed on personal data, such as collection, use, or disclosure.
Cookies: Small text files stored on your device to track sessions and preferences.
Data Controller: The entity that determines the purposes and means of processing personal data (Prowll).
Data Processor: Third parties processing data on behalf of the controller (e.g., payment providers).
Consent: Voluntary agreement to data processing, which can be withdrawn at any time.
EEA: European Economic Area, including all EU countries plus Iceland, Liechtenstein, and Norway.

 

Final Notes

Your privacy rights and choices are important to us. We encourage you to review this Privacy Policy regularly to stay informed about how we protect and manage your data. If you have any questions, concerns, or requests regarding your personal data, please contact us at:

prowll417@gmail.com

How to Exercise Your Rights

  • To access, correct, delete, or transfer your data, submit a request to prowll417@gmail.com.
  • Verify your identity as part of the request process to protect your privacy.
  • You can also use provided opt-out links in marketing communications.

Your Consent

By using Prowll’s services, you agree to this Privacy Policy. You may withdraw your consent at any time, subject to legal and contractual obligations.

Summary Version for Quick Reference

Prowll Privacy Highlights:

  • We collect personal info you provide, automatic data, and data from third parties.
  • We use your info for order fulfillment, support, marketing, and improving our services.
  • We do not sell your data, and you have rights to access, correct, delete, and opt-out.
  • Your data is protected with industry-standard security measures.
  • You can manage your privacy choices via account settings or by contacting us.
  • We comply with GDPR, CCPA, and other applicable laws.
  • For questions or requests, contact: prowll417@gmail.com.

Legal Compliance & Review

We regularly review and update this Privacy Policy to ensure compliance with applicable laws and best practices. Changes are notified through our website and communications.

Thank you for trusting Prowll. Your privacy is our priority.

This privacy policy aims to be accessible, transparent, and comprehensive, aligning with industry standards and legal requirements.