Shipping Policy
Shipping Policy
Last Updated: Sunday Aug 17 2025
Table of Contents
- Overview & Processing Time
- Domestic Shipping (US)
- International Shipping
- Shipping Costs & Free Shipping
- Order Tracking & Notifications
- Delivery Information
- Shipping Address Requirements
- Special Circumstances
- Returns & Exchanges Shipping
- Restrictions & Limitations
- Contact & Support
- Policy Updates & Changes
- Frequently Asked Questions (FAQs)
1. Overview & Processing Time
At Prowll, we are committed to delivering your orders quickly and reliably. We understand the excitement of receiving your purchase, and we work tirelessly to process and ship orders promptly.
- Order Processing Time: Typically, orders are processed within 2 days (excluding weekends and holidays).
- Same-Day Processing Cut-off: Orders placed before 2PM on business days will be processed the same day.
- Weekend & Holiday Processing: Orders received on weekends or public holidays will be processed on the next business day.
- Confirmation & Tracking: Once your order is shipped, you will receive a confirmation email with a tracking number within 48 hours.
2. Domestic Shipping (US)
We offer several shipping options tailored to your needs:
Available Shipping Methods & Estimated Delivery Times
-
Standard Shipping
- Timeframe: 4-7 business days
- Cost: $5 or free on orders over $50
- Carrier: USPS or equivalent
-
Expedited Shipping
- Timeframe: 2-3 business days
- Cost: $10
-
Express / Overnight Shipping
- Timeframe: Next-day or 1 business day
- Cost: $15
- Carrier: FedEx / UPS / USPS Express
Free Shipping Policies
- Minimum Purchase: Free standard shipping on orders over $50.
- How Costs Are Calculated: Based on package weight, dimensions, destination, and chosen shipping method.
- Shipping Cost Calculator: Available during checkout for precise pricing.
Delivery Expectations by Region
| Region | Typical Delivery Time | |
|---|---|---|
| East Coast | 3-4 days | |
| West Coast | 4-5 days | |
| Midwest & South | 3-5 days |
3. International Shipping
Countries & Regions Served
Prowll currently ships to select countries, including [list countries/regions].
Shipping Methods & Estimated Delivery
- Standard International Shipping: 7-15 business days
- Expedited International Shipping: 5-10 business days
- Carrier Partners: FedEx International, DHL, USPS International
Customs & Duties
- Customers are responsible for customs duties, import taxes, and any applicable fees.
- Please check your local customs policies before ordering.
Prohibited & Restricted Items
- Items restricted or prohibited in specific countries (e.g., hazardous materials, certain digital goods). Order eligibility depends on local regulations.
Shipping Costs & Calculation
- Shipping costs are calculated based on weight, dimensions, destination country, and selected shipping method.
- Estimated delivery times vary by country/region, as outlined during checkout.
4. Shipping Costs & Free Shipping
Cost Structure
- Standard Shipping: $5 or free over $50
- Expedited Shipping: $10
- Overnight Shipping: $15
Free Shipping Eligibility
- Available for orders over $50 within the continental US.
- Promotional codes may provide free shipping or discounts; details are provided during promotions.
5. Order Tracking & Notifications
How You Receive Tracking Information
- As soon as your order ships, you'll receive an email with a tracking number.
- You can also access tracking information through your customer account on our website.
Available Tracking Methods
- Email notifications
- SMS alerts (if opted in)
- Account portal on Prowll’s website
No Tracking Updates
- If tracking remains inactive or shows no updates for 4 days, please contact customer support for assistance.
Delivery Confirmation
- For high-value orders, signature confirmation may.