Refund Policy

Refund Policy

Last Updated: Sunday Aug 17 2025, Version 1.0

At Prowll, your satisfaction is our top priority. We believe in providing high-quality products and excellent customer service, and our refund policy reflects our commitment to fairness, transparency, and your peace of mind. Please review the details below to understand how refunds work, what you can expect, and how to initiate a refund if needed.

Table of Contents

  1. Policy Overview & Commitment
  2. Refund Eligibility & Timeframes
  3. Eligible Items for Refund
  4. Non-Refundable Items
  5. Refund Process & Procedures
  6. Refund Methods & Processing Times
  7. Return Shipping & Costs
  8. Defective or Damaged Items
  9. Special Circumstances
  10. Partial Refunds
  11. Exchanges vs. Refunds
  12. Fraud Prevention & Verification
  13. Contact & Support
  14. Legal Considerations
  15. Policy Updates & Changes
  16. FAQ

1. Policy Overview & Commitment

At Prowll, we stand behind our products and are dedicated to ensuring your complete satisfaction with every purchase. If you are not fully satisfied or encounter an issue, our goal is to resolve your concerns promptly and fairly.

Our Refund Philosophy:

  • We offer generous but fair refund policies to protect both our customers and our business.
  • Refund requests are processed efficiently, with a typical turnaround of 7-10 business days.
  • We aim to make returning products simple, eco-friendly, and stress-free.

For detailed information on our returns and exchanges, please visit the following link: https://prowll.store › pages › shipping-policy.

2. Refund Eligibility & Timeframes

Standard Refund Period

You can request a refund within 14 days of the date you received your order.

When does the refund period start?

  • The clock starts from the delivery date or pickup date when you received your order.
  • For digital products, the period begins upon purchase.

Limitations

  • Refund eligibility may be affected if products are damaged by misuse, or if the product's condition does not meet our return criteria.

3. Eligible Items for Refund

  • New, unused items in their original condition, with all tags or packaging.
  • Gift purchases: refunds issued to the original purchaser, subject to the same rules.
  • Digital products or downloadable content: refunds within the refund window, provided content has not been accessed or downloaded.
  • Subscription services and memberships: refunds are considered on a case-by-case basis, depending on service activation.

4. Non-Refundable Items

  • Final sale or clearance items marked as “final sale”.
  • Personalized, customized, or made-to-order products.
  • Intimate apparel, hygiene, or health-related items (for reasons of hygiene and safety).
  • Perishable goods (e.g., food, flowers).
  • Items damaged due to customer misuse or mishandling.
  • Gift cards and store credit.

5. Refund Process & Procedures

How to Request a Refund

  1. Initiate your request through our online portal or by contacting customer support.
  2. Provide required information:
    • Order number
    • Item details
    • Reason for refund
    • Photos if applicable (e.g., damaged item)
  3. Receive Return Authorization (RMA):
    • After review, our team will provide an RMA number and return instructions.
  4. Return your item using the provided shipping label or your preferred method.
  5. Track your return and ensure it arrives safely at our warehouse.

Returning via Account or Guest Checkout

  • Account holders can manage returns in their profile dashboard.
  • Guest users should include proof of purchase (receipt or confirmation email).

Required Documentation

  • Receipt or proof of purchase
  • Photos of the product (if damaged)
  • Original packaging, if possible

6. Refund Methods & Processing Times

  • Refunds are issued to the original method of payment.
  • Credit/debit card refunds typically process within 7-10 business days after receiving the returned item.
  • PayPal or digital wallet refunds are generally completed within 7-10 days.
  • Refunds to store credit or gift cards are instant once approved.
  • In-store refunds are processed directly to cash, credit, or store credit as appropriate.