Terms of Service

Last Updated: Sunday Aug 17 2025

Effective Date: Sunday Aug 17 2025

Welcome to Prowll! These Terms of Service ("Terms") govern your use of our website, mobile applications, and the services provided by Prowll ("we," "us," or "our"). By accessing or using our services, you agree to these Terms. Please read them carefully.

1. Introduction & Acceptance

1.1 Welcome Statement
Thank you for choosing Prowll. We are committed to providing a reliable and enjoyable online shopping experience.

1.2 Acceptance of Terms
By accessing and using our platform, you agree to be bound by these Terms, our Privacy Policy, and any other applicable policies or guidelines.

1.3 Effective Date & Updates
These Terms are effective as of Sunday Aug 17 2025. We reserve the right to update or modify these Terms at any time, with updates posted on this page. Continued use of our services after changes constitutes acceptance.

2. Definitions

2.1 User – Any individual or entity accessing our website or services.

2.2 Service – The digital platforms, tools, and features provided by Prowll for browsing, purchasing, or engaging with our brand.

2.3 Content – All text, images, videos, or other media submitted or displayed on our platform.

2.4 Products – Items or digital goods offered for sale by Prowll.

2.5 Account – Your personal profile on Prowll, created for accessing certain features.

3. Use of Services

3.1 Permitted Uses
You may use our Services solely for legal, authorized purposes and in accordance with these Terms.

3.2 Account Responsibilities
You are responsible for maintaining the confidentiality of your account login information and for all activities under your account.

3.3 Age Requirements
Our services are intended for users over the age of 18. By using our services, you confirm that you meet this age requirement.

4. Products & Orders

4.1 Product Descriptions & Availability
We strive to accurately describe our products; however, descriptions or availability may change without notice.

4.2 Ordering & Confirmation
When you place an order, you will receive a confirmation email. This does not constitute acceptance of your order until it is shipped.

4.3 Pricing & Payment
All prices are listed in USD, including applicable taxes. Payment must be made in full upon order confirmation.

4.4 Order Changes & Cancellations
Orders can be modified or canceled within a certain timeframe before shipment, as specified at checkout.

5. Shipping & Delivery

5.1 Methods & Timeframes
We offer various shipping options. Estimated delivery times are provided at checkout but are not guaranteed.

5.2 International Shipping
International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

5.3 Risk & Delivery Policies
Title and risk pass to you upon receipt of the shipped product. Please inspect deliveries promptly.

6. Returns & Exchanges

6.1 Return Policy Timelines
Returns must be initiated within 2 days of receipt.

6.2 Condition for Returns
Items must be unused, undamaged, and in original packaging.

6.3 Refunds & Exchanges
Refunds are processed after receipt and inspection of returned items. Exchanges are subject to stock availability.

6.4 Customer Shipping Responsibility
Customers are responsible for return shipping costs unless the return is due to a Prowll error.

7. Payment Terms

7.1 Accepted Payment Methods
We accept credit/debit cards, PayPal, Union Pay, ShopPay, ApplePay, and GooglePay.

7.2 Security & Processing
We use secure payment gateways to protect your data.

7.3 Billing & Charges
Charges will appear on your billing statement as "Prowll."

7.4 Currency & Taxes
Prices are listed in USD. and applicable taxes are calculated during checkout.

8. Intellectual Property

8.1 Prowll’s Trademarks & Copyrights
All content on our platform is owned by Prowll or licensors and protected by intellectual property laws.

8.2 User-Generated Content
Users may upload content but grant Prowll a license to use, display, and distribute it.

8.3 Prohibited Uses
Users may not reproduce, distribute, or create derivative works.